Lo siento amigo, al parecer huawei no se hace cargo de darte ese soporteeste fue el mensaje que me enviaro, tenes que ir donde tu proveedor
Dear Customer
Thank you for your appreciation to Huawei Device ,
Concerning your inquires , most of our device are customized by Service provider individually ,,Due to the feature ,we suggest you consult your service provider or vendor for help concerning firmware-related inquires
If you have any further questions or concerns, feel free to reply to this email with previous correspondences for more efficient and convenient service. We will be happy to assist you further at that time.
If you would like to get immediately involved and help from Huawei’ s new products and features, we encourage you to visit our website http://consumer.huawei.com/en/ or our support column http://consumer.huawei.com/en//worldwide/technicaIndex.do?method=index&directoryId=5003
Huawei always strives to maintain the strictest controls in regards to your personal information. Click the link below to view our Data Privacy Policy: http://consumer.huawei.com/en//worldwide/pageManagement.do?method=getPageManagement&code=legalstatement
Once again, thank you for contacting Huawei Device
Best Regards
Huawei Device Customer Care Team